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Developed specifically for schools by a former K12 Technology Coordinator and Network Administrator with 15 years of experience in public schools. Designed to be easy to use and manage and affordable for school districts. The WWD District HelpDesk System consists of web pages interacting with a .dll component running on a server. Eliminate phone calls, emails, and sticky notes as a management system. Managers have immediate access to technology issues in the district. Provide instant feedback to staff. Keeps documentation on every ticket. At the next budget meeting be able provide documentation that you serviced 10,000 help requests this year and the number of hours spent on support issues and at each school.
Installs in minutes!
Live Demo
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FAQ
Support
Users can Request Help/ Open a Ticket through a web based interface. These requests are stored in a local database viewable through your web browser . In addition, when a user submits a Help Request, an e-mail is automatically sent to the appropriate support personnel. The admin determines which support people receive e-mail depending on where the request originated.
Three levels of security End User, Technician, Admin
Filter and Sort Open Tickets by Priority, WorkOrder, School, Technician, Hold Status, Date
Put Tickets On Hold
Automatically sends e-mail to the person who opened the ticket whenever there is an update or status change, if you choose to do so.
Set and change Priority Levels.
Users can check the status of an Open Ticket at any time.
Tech support personnel just have to click on a link to see all the open tickets and what the problem is. Tech support people will enter in their documentation on a problem and/or decide to keep the request open.
A running history will be kept on each ticket.
Multiple tech support people can access a background history on a particular computer, software, etc., making troubleshooting easier.
Tech managers will be able to keep track of time spent on issues by building, department, personnel, type of computer, particular software, etc..
End users and tech support personnel can search the database for solutions to problems.
The current version runs on NT 4.0, Option Pack 4 or greater, or Windows 2000 with IIS running.
No Web Server Needed
We will set up your school with your own URL, for example-yourschoolHelp.com. You can still access all the functionality of WWD HelpDesk, but do not have to handle any of the setup.
Or install on your own server
A very simple installation. Create a Help directory in your root web, expand the zip file to the help directory, register the helpdesk .dll file and it's ready to go. The SMTP service must be running for Email to function properly.
Runs using SQL Server 6.5 or greater or MS Access 2000 or greater.
Oracle setup is extra.
Free Technical Support
Custom design available.
Return Policy.
Due to the nature and design of this web software, once a customer has received a live unprotected version of the software, return of the product is not possible.